The Concierge Team – We’re Here to Help

First off, you’ll need to submit some documents to prove you are who you say you are and that you’re old enough to be here. Just log in to your account, go to the ‘Documents’ section and upload the following:

• Proof of Identity: A photo ID like a national ID card, driving licence or passport
• Proof of Address: An utility bill, bank statement or official letter (This must be dated no older than 3 months!)
• Deposit Method: A picture of the front of your credit card (the first 6 and last 4 digits, your full name and the expiration/valid thru date must be visible) or a screenshot of your eWallet account

To smoothen this process, please make sure the images are clear, easy to read, no more than 2MB in size and in either JPG, PDF or PNG format.

You’ll receive a confirmation email once you’ve uploaded these documents and you can check on the status of their verification in the ‘Documents’ section. Orange means they’re still under review while green indicates they’ve been approved. Once you get that green light, you’re ready to roll!

We know you’re here to have some fun and you’re raring to go but first you need some chips or loose bills for your favourite table game or slot machine. To get those, you can head on over to our Deposit section and look for your preferred payment method.

Whatever it is that you’ve forgotten, you have nothing to worry about because we can help you get back into your account without breaking a sweat. Just tell us which forgotten credentials you’d like us to help you recover.

Vegas never sleeps and neither does our Customer Support team, so you can reach us anytime via email. Our support team is available 24/7 to assist you.

If you need help or have any questions or feedback, please email us at [email protected] and we’ll get back to you as soon as possible.

Ready to meet our Customer Support team?