The Concierge Team – We’re Here to Help

Did Eddy or one of the guys send you over because you have questions? Then you’re in luck because we have answers!

Let’s get your account verified!


First off, you’ll need to submit some documents to prove you are who you say you are and that you’re old enough to be here. Just log in to your account, go to the ‘Documents’ section and upload the following:

  • Proof of Identity: A photo ID like a national ID card, driving licence or passport
  • Proof of Address: An utility bill, bank statement or official letter (This must be dated no older than 3 months!)
  • Deposit Method: A picture of the front of your credit card (the first 6 and last 4 digits, your full name and the expiration/valid thru date must be visible) or a screenshot of your eWallet account

To smoothen this process, please make sure the images are clear, easy to read, no more than 2MB in size and in either JPG, PDF or PNG format.

You’ll receive a confirmation email once you’ve uploaded these documents and you can check on the status of their verification in the ‘Documents’ section. Orange means they’re still under review while green indicates they’ve been approved. Once you get that green light, you’re ready to roll!

The cash cage is right over there.


We know you’re here to have some fun and you’re raring to go but first you need some chips or loose bills for your favourite table game or slot machine. To get those, you can head on over to our Deposit section and look for your preferred payment method.

No worries; we can help you retrieve those in no time.


Whatever it is that you’ve forgotten, you have nothing to worry about because we can help you get back into your account without breaking a sweat. Just tell us which forgotten credentials you’d like us to get back for you.

Step right up to the front desk; someone will be with you shortly.


Vegas never sleeps and neither does the Concierge Team so expect our Customer Support personnel to be available through our Live Chat service 24/7. To talk to one of them, click the Support tab at the bottom right and follow the steps listed out there.

If you can’t seem to get a hold of any of them, don’t fret; our email support system is also available 24 hours a day, 7 days a week. Send any questions or feedback you have to [email protected] and we’ll get back to you ASAP.

We believe in having good, clean fun around here and if you want to know more about that, check out how we’re in total support of responsible gambling.

Last but not least, you should be aware that signing up and using our services means you agree to abide by the Terms and Conditions we’ve established to protect both parties.